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StuartHickton
Fish


1 Posts

Posted - 26/07/2013 :  00:03:15  Show Profile  Reply with Quote
Just posting to say I have finally got online at genting casino but there are so many passwords, user names and pin numbers to remember can you not just make them the same for Genting as for pub league page. I had to send four emails to get my user name as I had already been registered through the league but got no details. I know three others who have had same problem and given up. Might be an idea to make it simpler and give people in the league a clear name and password to promote online playing. Just a thought.
On the plus side the responses to my emails were helpful and they were quick to reply.

CPLpaul
Administrator


82 Posts

Posted - 01/08/2013 :  16:31:43  Show Profile  Reply with Quote
Hi Stuart, thanks for the feedback. I'm sorry to hear you had an issue getting online with Genting, but as Genting operate as a separate company, and there are issues such as money held in players accounts by their site they will have added security features to ensure only the valid user gets access, and items such as screen names would be in a very different format usually to a membership number. I hope after the initial teething problems that you have now been able to enjoy the online poker and other casino games on their site.

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